Britta Berge is the Director of Strategy and Integrated Operations for Policy, Research and International Affairs for AARP. Additionally, Britta represents AARP internationally, helping to build AARP’s reputation as a global leader. She is currently serving as the Chair of the International Standards Organization (ISO) Technical Committee on Standards for Ageing Societies (TC 314). Britta has written numerous international policy briefs and articles on ageing issues.
Advancing global standards for ageing societies: Opportunities to improve well-being, work and care
Dr Sabrina Pit is the Founder of Work Wiser International. She has been a researcher for over 20 years. Sabrina has a PhD in Health Behaviour (University of Newcastle), a Master of Science – Household & Consumer Sciences – Business & Health, (Wageningen University, The Netherlands), a Diploma in Work Health and Safety (RMIT University), a Diploma in Frontline Management (Austraining) and is a Certified Career Potential Radar Coach. She is a Committee Member of Standards Australia Technical Committee 260 Human Resources Management and Convenor of Working Group 1 of ISO/TC 314 – Ageing Workforce Standard.
Dr. Linner is a senior scientist and lecturer in building realization and robotics at TUM. He is a specialist in systems engineering and has supervised, managed, and contributed to several major multi-partner research projects. Dr. Linner is the scientific director of a large university-industry collaborative project and steering several standardisation groups and committees at ISO, CEN, and DIN. He is the Convenor of ISO/ TC 314 Working Group 2 on Dementia Inclusive Communities.
Allison Williams is a tenured Professor in the School of Geography and Earth Sciences at McMaster University. She is a social geographer with research interests in caregiver-employees, quality of life, critical policy/program evaluation and therapeutic landscapes. Her research focuses on improving workplace practices for supporting employees with older adult care responsibilities. Allison has received various awards for her work and currently holds the CIHR Research Chair in Gender, Work and Health (2014-2019). She is an advocate for increasing knowledge of the Compassionate Care Benefit (CCB) and aims to improve and sustain health for caregiver-employees. She is the Convenor of ISO/TC 314 Working Group 3 on Carer- inclusive Organizations.
Anne Livingstone has been the Projects and Development Lead for Global Community Resourcing since 2010. Global Community Resourcing is an award-winning Australian-based internationally focused company aimed at promoting and enhancing global innovation in the community health and care sectors. In this role, Ms Livingstone is responsible for managing international and national projects, research and business activities.Ms Livingstone has over 35 years’ experience in the primary health care and community cervice sector, particularly focused in community-based care. She worked early in her career directly in areas of service management, service development, policy reform and research. She is the Convenor of ISO/TC 314 Task Group on Communications.
Britta Berge, AARP, United States
Sabrina Pit, Work Wiser International, Australia
Thomas Linner, TUM University, Germany
Allison Williams, McMaster University, Canada
Anne Livingstone, Global Resourcing, Australia
International standardization can play a unique role in supporting governments, communities and service and product providers to provide a consistently high quality of services to ageing societies. Standards provide guidance for delivering the new products, services and solutions that will meet the current and future needs of our ageing societies.
The International Standards Organization (ISO) established a Technical Committee (TC 314) in 2017 and currently there are 21 countries actively participating and 18 countries contributing to the work as observers. The United Kingdom holds the Secretariat for the Committee. The first three standards will be published by early 2022. These include:
- General requirements and guidelines for an age-inclusive workforce
- Framework for dementia-inclusive communities
- General requirements and guidelines for carer-inclusive organizations
It is the intention of ISO/TC314 to add working groups to address new issues to ensure standardization in the field of ageing societies continues to advance and meet stakeholder needs. Potential new areas of work include multi-generational neighbourhoods, promoting well-being in local communities, age-inclusive digital economy, home health care products and services, long-term care, and symbols designed for dementia inclusiveness.
The purpose of this session is to provide an overview of the current standards under development and how they could provide solutions at a global, national, or local level. Most importantly, the session will highlight how these standards can add value to you, your organization, and your community. The session will engage the audience in exploring other new topics for international standards and share information about how interested experts can get involved in this work.
This Symposium directly addresses several themes for the 15th Global Conference on Ageing, including:
- Ageism – standards can help to provide guidance to policy makers on creating more age-inclusive and intergenerational environments, services, and products.
- Age Friendly Cities and Communities – the ISO standards under development will provide tools to communities to help address local challenges and develop tailored solutions. Attendees will learn how these standards can be applied at a local level.
- Primary health care – the ISO standards will directly apply to health care systems, including care for persons living with dementia, support for caregivers, and the need for integrated systems.
- Long-term care – the ISO standard on dementia communities is one of the strategies that can be used for innovations in long-term care. ISO standards could be developed to support and transform this critical sector.
Presenter #1 and Moderator, Britta Berge
This presentation will provide an introduction into the world of standardization in the field of ageing societies. It will briefly cover:
- the reason and background for the existence of a technical committee;
- focus for future work and topic areas planned to be tackled next, and
- how to get involved.
This introduction will highlight that practitioners, researchers, product developers, etc. can participate to ensure that standards fit in a real-world implementation at a global scale.
Presenter # 2, Sabrina Pit
This presentation will provide an overview of ISO 25550 – General requirements and guidelines for an age-inclusive workforce. This new international standard will help to enable organizations and other stakeholders to develop, implement, maintain, and support an age-inclusive workforce. It provides guidance on how to build opportunities for older workers, working internal or external to the organization, to be productive. The presentation will also discuss the added value of the standard for organizations and how to use the standard in practice.
This session will also present examples of what governments, organizations or individuals can do to ensure older people can obtain work and maintain or expand their current work during a global pandemic. COVID-19 has had a direct impact on both organizations and the employment of older people and influences older people’s ability to work and stay healthy. Solutions presented will include funding support to encourage business continuity, innovative product and service developments, community action, new business models and localized, national, and international actions.
Presenter # 3, Thomas Linner
This presentation will provide an overview of ISO 25552 – Framework for Dementia-inclusive communities. In an ageing society, dementia is an increasing issue that needs to be addressed globally to prevent adverse impacts on communities, health systems, economies, and the well-being of individuals and their families. Communities need guidance on how to systematically leverage, improve, and interconnect their existing assets and structures and transform efficiently into a dementia-inclusive community.
This new standard provides requirements and recommendations for communities on principles, processes, tools, and integrative measures that determine dementia-inclusive communities and support communities that wish to obtain recognition as a dementia-inclusive community. The standard provides a process-based toolkit for the development, maintenance, and improvement of dementia-inclusive communities. To transform into a dementia-inclusive community, a set of generic guiding principles, a set of requirements for the design of an integrated community network, and information about the action areas are provided.
The framework is aimed towards, but not limited to, communities and authorities, organisations, individuals and carers and their families, and education and innovation ecosystems. Due to the complex and interdisciplinary nature of dementia-communities, links and references to other standards were included to achieve compatibility, e.g. built environment, product design, sustainable and smart cities, and assistive products and devices.
Presenter #4, Allison Williams
This presentation will provide an overview of ISO 25551 – General requirements and guidelines for carer-inclusive organizations. Based on a Canadian standard, this document provides a framework and gives guidelines for how organizations can develop and implement workplace policies, programs, and approaches to support workers to manage their paid work alongside a caring role.
While some countries do provide support for carers, there is no clear, international guidance available for employers who want to support their employees who are balancing caregiving and work. Without effective workplace supports, working carers are more likely to experience reduced performance, increased absenteeism, negative health outcomes, burnout, or decide to retire early or quit their jobs. The standard recognizes that most family carers are women and includes tools to help employers assess sex and gender factors in the development of carer supports.
The COVID-19 pandemic has impacted working carers in many ways. This standard will help organizations recognize the value of providing support to carers who are a key pillar of our health and social systems. This presentation will also cover putting the standard into practice, considering the available resources of organizations and existing government or community supports.
Presenter #5, Anne Livingstone
This presentation will provide an overview of ISO/TC314 communications activities and how stakeholders can get engaged with standardization in ageing societies.
Presenter #6, Britta Berge
Discussion and Wrap up
During this part of the session, the Moderator will engage participants and presenters in a question-and-answer period, followed by a dialogue session on the following questions:
- Where are the gaps and opportunities for new international standards for ageing societies?
- Can standards have impact on the healthy ageing and age friendly communities?
- How can this first series of international standards for ageing societies get put into practice?
- Why get involved in this work and ensure it advances the rights of older adults?