Lisa Levin is the CEO of AdvantAge Ontario. Before joining AdvantAge, Lisa was the Director of Nursing and Health Policy with the Registered Nurses ‘Association of Ontario (RNAO). From 2011 to 2016, Lisa was the Chair of the Ontario Caregiver Coalition (OCC) that advocates for family caregivers across the province. In 2012, Lisa received a Queen Elizabeth Diamond Jubilee medal for her work leading the OCC. From 2005 to 2015, Lisa was a senior executive with Circle of Care – a home and community care agency. Before that, Lisa was a policy advisor for 16 years in different ministries of the Ontario government including: Housing; Community and Social Services; Health; and Children’s Services. Lisa has her Bachelor of Arts in Urban Systems/Geography from McGill University, and her Master of Science in Urban Planning from the University of Toronto.
Lessons learned from the COVID-19 pandemic in Ontario
Jane Sinclair leads the Health and Emergency Services team at the County of Simcoe and is actively engaged in building new partnerships to support the evolving paradigm shift of our health care system that will provide excellent care for our seniors. Jane has a Bachelor of Science degree in Nursing, a Master’s degree from the University of Toronto, and in 2004 she completed the Executive Leadership Program at the Niagara Institute. In 2006, Jane was accredited as a Community Emergency Management Coordinator by Emergency Management Ontario, and in 2011, she received a Municipal Masters Certificate from the Schulich School of Business. In 2013, Jane received her Lean Health Care Yellow Belt designation. In 2014, Jane was appointed to the Advantage Ontario Board of Directors and successfully completed the Administrator Leadership Program in 2015. Jane held the position of Vice-Chair of the Board of Advantage Ontario in 2018 and was elected to the role of Board of Directors Chair at the Annual General Meeting held in May 2019.
Sue Graham-Nutter is a graduate from the University of Toronto and Harvard University. Sue obtained her Administrator’s Certificate in 2015. As the CEO of the Rekai Centres, which owns and operates two non-profit Long-Term Care homes in downtown Toronto, she not only oversees both homes, but is also working to build a new home at Front and Cherry St. The new Long Term Care home will feature a Dialysis Centre for LTC residents and community members, a Seniors Assessment Centre and an Education Centre. The Rekai Centre is very proud of it’s robust Academic Program which has resulted in over 1,000 student clinical placements in the last 6 years. She was elected to the role of Vice-Chair of AdvantAgeOntario’s Board of Directors in May 2021. In addition, Sue is the Chair of the Toronto Public Library, and a Board member of the Business Board for the University of Toronto. She has extensive professional experience gained over 25 years in the public and private sectors, with a particular focus on public affairs, marketing and real estate.
Marg Lambert is the Administrator of Upper Canada Lodge, a 32 year old, 80 bed Long Term Care Home, operated by Niagara Region. Marg has led the home through the pandemic without a Covid-19 outbreak. Marg has worked in Long-term care for the majority of her 38-year career, and for the past 16 years as a Long Term Care Home Administrator. She has a Bachelor of Science Degree in Nutrition. She has completed the Administrators Leadership Program and now participates in the program as a presenter on the Role of the Administrator in the Management of Care. In 2016, Marg joined the Advantage Ontario Board of Directors.
Lisa Levin, AdvantAge Ontario, Canada
Jane Sinclair, Health and Emergency Services, County of Simcoe, Canada
Sue Graham-Nutter, Toronto, Ontario, Canada
Marg Lambert, Upper Canada Lodge, Canada
Over the past year and a half, long-term care homes in Ontario, Canada have been fighting an exhausting battle with COVID-19. This pandemic has shone a light on many of the longstanding issues facing Ontario’s long-term care sector. We cannot let the negative impacts from the pandemic lead to the same way of delivering care for Ontario’s seniors- there are lessons that we can take with us to help pave the way to a better future for seniors. During this session, leaders from Ontario’s not-for-profit and municipal long-term care sector will share their experiences and what they have learned from the COVID-19 pandemic. Longstanding issues such as deficiencies in health human resources, underfunding, dated home design, and overly burdensome regulations will be covered in detail to give the audience a background on the state of long-term care in Ontario prior to the pandemic, which, coupled with a slow and often confusing government response, led to the devastating results from the 1st and 2nd Wave. You will hear what changes these homes plan to incorporate more permanently, and first-hand stories from the frontlines of the pandemic. This session will also give you the chance to listen to perspectives on what has been learned from Ontario’s Long-Term Care COVID-19 Commission, which had a mandate to investigate how and why COVID-19 spread in long-term care homes, what was done to prevent the spread, and what can be learned to prevent this from ever happening again. Their final report was released on April 30, 2021, and contained 85 recommendations for total reform of the long-term care sector in Ontario. AdvantAge Ontario is committed to being a constructive contributor to the public policy landscape, and we will outline what the association wants to see from long-term care reform in the next several months.
Presenter #1 Lisa Levin
Lisa Levin is the CEO of AdvantAge Ontario, an association of Ontario’s non-profit, municipal, and charitable organizations serving seniors. AdvantAge members care for 36,000 long-term care residents across Ontario and were on the frontlines of the province’s battle with COVID-19. Lisa will provide an overview of seniors’ care in Ontario, the longstanding issues within the sector, and the toll COVID-19 took on long-term care residents and staff. She will discuss the provincial response and the steps that need to be taken to fix seniors’ care in Ontario.
Presenter #2 Sue Graham-Nutter
Sue Graham-Nutter’s focus is on healthcare combined with education. As the CEO of the Rekai Centres, which was one of the first long-term care homes in Ontario with COVID-positive cases, Sue will cover the confusion of the early days of the outbreak, the unique staffing challenges faced by the sector, the role of local partnerships, and the key learnings coming out of the crisis.
Presenter #3 Jane Sinclair
Jane Sinclair leads the Health and Emergency Services team at the County of Simcoe and is actively engaged in building new partnerships to support the evolving paradigm shift of our health care system that will provide excellent care for our seniors. The County of Simcoe operates four long-term care homes and experienced outbreaks in Ontario’s second wave of the pandemic. Jane will discuss the differences in culture of care between long-term care homes and acute care settings such as hospitals, the impact of power imbalances within the health system, the critical success factors for managing an outbreak and the lessons learned going forward.
Presenter #4 Marg Lambert
Marg Lambert is the Administrator of Upper Canada Lodge, a 32- year- old, 80 bed Long Term Care Home, operated by Niagara Region. As Upper Canada Lodge never had a single COVID case, Marg will speak from the perspective of a home that avoided the worst of the pandemic by focusing on preparation and staff engagement. She will discuss learning from others, the critical role of communication, training requirements, auditing and planning ahead.