Brief Biography of Ms S C Chiang
With a Bachelor degree in Pharmacy, a Master Degree in Health Administration and being Fellow members of both the Hong Kong and Australian College of Health Service Executives, Ms Chiang has gained a wealth of health service management experience, working for more than 30 years in the public hospital system in Hong Kong.
During her service in the public sector, Miss Chiang has made significant contribution to the development and implementation of several major IT systems for use in all the pharmacies throughout the Hospital Authority Hong Kong which improve the dispensing workflow efficiencies and pharmacy inventory management. Her work in the IT areas later also extended to the Medication Order Entry system which was used by all clinicians for electronic prescribing for all out-patient clinics. She enhanced the safety in both the electronic prescribing and dispensing systems by working with external vendors to interface to clinical intelligence knowledge database for clinical decision support features which enhanced patient and medication safety. Later part in her career included the development and implementation of the In-Patient Medication Order Entry System, the Supply Chain Modernisation of the pharmaceutical products and the Medication Terminology Table for the eHR project for the Hong Kong Government. All of these had made significant impact to improve the operational support in the delivery of quality health care service for the patients and general population in Hong Kong in the next decade.
Ms Chiang is now the Director at the Hong Kong Pharmaceutical Care Foundation focusing in the delivery of drug knowledge and education programs to the general public, and providing pharmaceutical care service through partnership with NGOs to enhance medication management service at the elderly and aged homes.
The innovative approach to medication management process for Residential Care Homes for Elderly
Medication management has always been a chronic problem in the Residential Care Homes for the Elderly Hong Kong. With the ageing population and high institutionalization rate of 8.3% for population aged 60 and above, and without the government’s mandate for pharmacists’ professional involvement in these Care Homes, how do we, pharmacists deal with the increased risk of medication related problems for these elderly population to minimize their unplanned hospitals readmissions?
Apart from the medication review service performed by the visiting pharmacists which helps to bridge the communication gap between the hospitals and the Homes to achieve the effects of medication reconciliations, there is an increasing need for an effective IT system to support the clinical work of the visiting pharmacists to enable them to build up the medication profiles at the Homes.
This presentation will illustrate the journey on how the entire IT system was developed and piloted at one Old Aged Home and how this system has interfaced to automated dispensing system to pack multi drug dose packages to relieve the nursing home staff from the tedious manual picking and packing processes for the residents’ medications rounds. The system does not stop here but has made use of innovative technology approach to extend the process to electronically supporting medication administration rounds with drug image and patient image verifications.